P23-EDU Template Series · 11

Return & Damage Claim Form

Return / Damage Claim

Operations Form

Template Only — Requires Review Include your return and damage claim policy in your Wholesale Terms & Conditions before using this form. Ensure photo evidence requirements and timelines are pre-agreed with your accounts.

From________________

To________________

Date________________

Version1.0

Claim Details

1.1 — Order Reference

Retailer / Account Name: ________________

Original Order Number: ________________

Invoice Number: ________________

Order Date: ________________ Delivery Date: ________________

1.2 — Claim Type

☐ Damaged in Transit ☐ Defective Product ☐ Wrong Item Shipped ☐ Shortage ☐ Other: ________________

Affected Units

2.1 — Item Detail

SKU / Item: ________________ Units Claimed: ______

Wholesale Unit Price: $______ Total Claim Value: $______

Description of Issue: ________________

2.2 — Evidence

☐ Photos attached ☐ Carrier damage report attached ☐ Units being held for inspection ☐ Units already disposed

Guidance

Require photo evidence for all claims above $100. Establish this as policy in your Wholesale T&Cs before it becomes a dispute. Claims without photos are nearly impossible to recover via carrier insurance.

Resolution Requested

3.1 — Requested Outcome

☐ Credit memo against next order ☐ Replacement units ☐ Refund ☐ Other: ________________

3.2 — Return Authorization

Return of affected units: ☐ Required before resolution ☐ Not required — units may be destroyed or donated

Return Authorization Number (if applicable): ________________

Return Ship-To Address: ________________

Brand Response (Internal Use)

4.1 — Claim Reviewed By

Reviewed by: ________________ Date: ________________

4.2 — Decision

☐ Approved in full ☐ Approved in part ☐ Declined

Approved Amount / Units: ________________

Resolution Method: ________________

Notes: ________________

Authorized — Return Brand

Name · Title · Date

Acknowledged — Recipient

Name · Title · Date